Returns & Exchanges
Exchange Program
We stand behind our gear.
We've built an exchange program that gives you options because we'd rather you rep us in something that fits right than not at all.
What Qualifies for an Exchange
To be eligible, your item must meet all of the following:
Exchange request is submitted within 7 days of the confirmed delivery date
Item is unworn, unwashed, and unaltered
Item has all original tags still attached
Item is free of odors, stains, pet hair, or any signs of use
Item was purchased directly through SaltyGoonGear.com
(items purchased through third-party retailers are not eligible)
Non-Refundable Exchange Fee
A $12.00 exchange processing fee is required at the time of exchange approval.
This covers reprocessing, handling, and outbound shipping on your replacement order.
✓ Fee is waived on manufacturer defects or incorrect items shipped.
How to Request an Exchange
Email us at INFO@SALTYGOONGEAR.COM
the subject line: EXCHANGE REQUEST – Order #XXXXX
Include the following in your email:
Your order number
The item(s) you'd like to exchange
The reason for the exchange
What size/item you'd like in return
Clear photos of the item(s) in their current condition
Our team will review your request and respond within 2–3 business days
If approved, you'll receive a Return Merchandise Authorization (RMA) number and mailing instructions
Ship the item back within 7 days of receiving your RMA — exchanges submitted after this window are void
Shipping Responsibility
Customer is responsible for all return shipping costs on size-based exchanges
We recommend using a trackable shipping method Salty Goon Gear is not responsible for lost or damaged return packages.
Once we receive and inspect your item, your exchange order will be processed and within 2–3 business days
Customer is responsible for any price difference if exchanging for a higher-priced item
If the requested exchange item is out of stock, you will be offered the choice of a store credit or a different available size/style no refunds will be issued
Exchange Limits
Limit of one (1) exchange per order
Store credit issued in lieu of an unavailable exchange item.
Final Notes
By completing a purchase on SaltyGoonGear.com, you acknowledge and agree to this policy in full.
We reserve the right to deny any exchange request that does not meet the conditions outlined above.
If you have questions before purchasing, don't hesitate to reach out!
we'd rather help you get the right size the first time.
Returns
All sales are final.
Salty Goon Gear does not accept returns...
Please review sizing charts, product descriptions, and photos carefully before completing your purchase.
please review all size charts before purchase or hit us up info@saltygoongear.com or DM on IG and we can help with any questions!