If your item shows upĀ misprinted, damaged, or off-size from the chartĀ weāll fix it fast. Just send clear photos of the issue within 30 days of your order date.
š¦ MISTYPED ADDRESS OR ORDER MISTAKE
Email us within 24 hours if you:
Entered the wrong address
Ordered the wrong item or size
Weāll do our best to catch it before it ships. After 24 hours or once shipped, we canāt guarantee changes or refunds.
š LIMITED LOCAL DROPS
(Like Full Tilt and other screen-printed runs)
These drops are different. We print small batches, stock them ourselves, and ship them directly.
For these exclusive releases:
Returns/exchanges may be possible if unworn and requested within 7 days of delivery
Customer covers return shipping
Exchanges are only for available stock ā no guarantees on restocks
If we mess up (wrong item, size, or damage), weāll make it right. Email info@saltygoongear.com with your order number + photos.
Limited means limited. Once theyāre gone, theyāre gone.
š SHIPPING ISSUES TO KNOW
Returned to Sender
Check your address carefully. If USPS returns your package due to a typo or missing info, youāll need to pay for reshipping. If itās our faultĀ weāll cover it.
Apple Pay Orders
Apple Pay can use old saved addresses. Please confirm your shipping info before checkout. Once it ships, we canāt pull it back or refund it.
š§ IN SHORT
Weāre a small crew with a big vision. Every order means a lot to us.
If itās our mistake, weāll fix it. If itās not our fault, weāll still do what we can to help you out.
Let me just say the quality of this hoodie is fantastic. The heavy duty aspect is more in the high end quality of the weave & not necessarily extra thick material. This is the type of material that can be washed 100 times and still look brand new. My husband actually prefers this because itās super warm, but he can still wear a long sleeve shirt underneath and not feel like heās a marshmallow. The artwork/print is so unique!! and their customer service has been incredible. Thank you!!
