Returns & Exchanges
We stand by our work.
If something goes sideways, PLEASE reach out.
We're real people and we'll make it right.
At Salty Goon Gear, we're built on truth, loyalty, honesty, and respect.
That's the backbone of everything we do.
Exchange Program
We've built an exchange program that gives you options because we'd rather you rep us in something that fits right than not at all.
What Qualifies for an Exchange
To be eligible, your item must meet all of the following:
- Exchange request is submitted within 7 days of the confirmed delivery date
- Item is unworn, unwashed, and unaltered
- Item has all original tags still attached
- Item is free of odors, stains, pet hair, or any signs of use
- Item was purchased directly through SaltyGoonGear.com
- (items purchased through third-party retailers are not eligible)
Non-Refundable Exchange Fee
A $12.00 exchange processing fee is required at the time of exchange approval.
This covers reprocessing, handling, and outbound shipping on your replacement order.
✓ Fee is waived on manufacturer defects or incorrect items shipped.
How to Request an Exchange
- Email us at INFO@SALTYGOONGEAR.COM
- the subject line: EXCHANGE REQUEST – Order #XXXXX
- Include the following in your email:
Your order number
The item(s) you'd like to exchange
The reason for the exchange
What size/item you'd like in return
Clear photos of the item(s) in their current condition - Our team will review your request and respond within 2–3 business days
- If approved, you'll receive a Return Merchandise Authorization (RMA) number and mailing instructions
- Ship the item back within 7 days of receiving your RMA exchanges submitted after this window are void
Shipping Responsibility
- Customer is responsible for all return shipping costs on size-based exchanges
- We recommend using a trackable shipping method Salty Goon Gear is not responsible for lost or damaged return packages.
- Once we receive and inspect your item, your exchange order will be processed and within 2–3 business days
- Customer is responsible for any price difference if exchanging for a higher-priced item
- If the requested exchange item is out of stock, you will be offered the choice of a store credit or a different available size/style no refunds will be issued
Exchange Limits
- Limit of one (1) exchange per order
- Store credit issued in lieu of an unavailable exchange item.
Final Notes
By completing a purchase on SaltyGoonGear.com, you acknowledge and agree to this policy in full.
We reserve the right to deny any exchange request that does not meet the conditions outlined above.
If you have questions before purchasing, don't hesitate to reach out!
we'd rather help you get the right size the first time.
Returns
All sales are final.
Salty Goon Gear does not accept returns...
Please review sizing charts, product descriptions, and photos carefully before completing your purchase.
please review all size charts before purchase or hit us up info@saltygoongear.com or DM on IG and we can help with any questions!
Defects & Errors
We work with top shelf printers and check every order, but sometimes things slip through.
If your item arrives with a defect, printing error, or damage:
Contact us within 7 days of delivery
Send us photos of the issue
We'll replace it or issue a full refund, your choice
We cover all shipping costs for defective items
No hassle. No runaround. We'll make it right.
Questions? Hit Us Up.
We're here to help.
EMAIL: info@saltygoongear.com
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